Cheetham, D W (1997) The search for quality: Improving the audit. In: Stephenson, P (ed.) Proceedings of 13th Annual ARCOM Conference, 15-17 September 1997, Cambridge, UK.
Abstract
Direction and control of employee activities is essential to all management systems. The audit of records within a company quality management system serves two distinct purposes. Not only does it provide a company's clients with certainty that a product or service will satisfy given requirements but it also provides the company management with a control tool on individuals' performance of tasks assigned. This paper both reviews previous studies by the author and the different types of audit. It describes actions taken by a regional contracting company to improve audit procedures.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | management systems; quality; audit; control |
| Index terms: | quality management system, audit, management system |
| Subjects: | project delivery, performance measurement, management |
| Topics: | Organizational Design, Quality Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here