Understanding stakeholders' concerns of age-friendly communities at the briefing stage: A preliminary study in urban China

Purpose: This study aims to identify the stakeholders and critical factors (CFs) of promoting age-friendly communities (AFCs), discuss the relationship between the stakeholders and CFs and develop a preliminary framework for the briefing stage of promoting AFCs in urban China. Design/methodology/approach: Stakeholders and CFs were identified through literature review and document analysis. The Delphi method was used to screen the extracted stakeholders and CFs. The focus group methodology was applied to obtain evaluation matrices of relationships between stakeholders and CFs. A two-mode social network was formed to analyse the evaluation matrices generated. Findings: Results of the analyses indicate that local governments and policymaking institutions, together with project investors, obtained high prioritisations in the stakeholders' group, whilst senior citizens and caregivers appear to rank last. For CFs, communities' environmental factors receive the most attention from stakeholders. Research limitations/implications: Results of the analyses can only show similarities of the participating stakeholders' opinions on their concerns, and provide researchers and practitioners with initial ideas on analysing stakeholders and CFs at the briefing stage of promoting AFCs. For a specific project, the concerns and prioritisations would change. Diverse voices are necessary and case studies are in need. Practical implications: Challenges in promoting AFCs in urban China are discussed, and a preliminary framework of the briefing stage is developed for practitioners to follow when promoting AFCs. Originality/value: This study discusses which CFs should be considered priorities and what consensuses are generally reached by stakeholders. CFs are utilised to interpret stakeholders' relationships, influences and concerns on AFC projects when conducting the social network analysis (SNA).