Do, S T; Nguyen, V T and Nguyen, N H (2023) Relationship networks between variation orders and claims/disputes causes on construction project performance and stakeholder performance. Engineering, Construction and Architectural Management, 30(9), pp. 3817-3839. ISSN 0969-9988
Abstract
Purpose: This study aims to examine the mutual influence of causes of variation orders (VOs), claims/disputes (CDs) on project performance (PP) and stakeholder performance (SP). Design/methodology/approach: Firstly, this study identifies the VOs, the CDs, criteria for measuring the PP and criteria for measuring the SP. Then, a survey questionnaire is created to collect data from stakeholders in construction projects. Using the factor analysis method, this study discovers the constructs of the VOs, CDs, PP and SP. The relationships among the constructs are then uncovered using a structural equation model. Findings: The research findings confirm that the VOs and CDs have a direct effect on the PP, as well as the PP’s effect on SP, whereas the VOs and CDs have no effect on the SP. It is strongly recommended that critical factors such as poor management, construction method change, design/scope problems, uncontrollable objective problems, impediment problems, lack of commitment among parties and lack of experience and competence of parties should be given special attention to improve the SP. Originality/value: The results of the study fill the gap in knowledge by examining the mutual influence of the VOs, the CDs, the PP and the SP. Discovering the mutual influence will assist managers in improving the PP and the SP.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | claims; disputes; project performance; relationships; stakeholder performance; variation orders |
| Index terms: | questionnaire, variation, methodology, construction project, competence, survey, construction method, commitment, manager, structural equation model, project performance, factor analysis, critical factor, dispute, direct effect |
| Subjects: | risk assessment, data collection methods, dispute resolution, practitioner, psychology, research methods, factor and component analysis, personnel development, project management theory and practice, contractual condition, production management, building construction, statistical analysis |
| Topics: | Human Resources, Legal Issues, Contract Administration, Organizational Design, Site Management, Research Practice, Project Management, Risk Management, Roles and Professions |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here