Khatatbeh, A A (2023) Quantifying the impact of ISO 9001 standard on the project and engineering management and success factors; a case of construction industry. Engineering, Construction and Architectural Management, 30(6), pp. 2564-2581. ISSN 0969-9988
Abstract
Purpose: This study evaluates the implementation of ISO 9001 using total quality management on the engineering, procurement and construction phases in the Jordanian construction sector. Design/methodology/approach: A quantitative design has been employed with a total of 132 project team members selected from 5 construction organizations working in Jordan. A close-ended questionnaire was used to gather data which was later evaluated using descriptive and inferential statistics. Findings: The results show a significant role in project performance, customer satisfaction, project quality, cost-effectiveness, time effectiveness, shared cooperation and motivation of employees. It emphasizes the role of engineering in achieving the ISO 9001 standard. Quality standards in the construction project were also endorsed by 46.2% of participants, while 33.3% responded neutrally. The time effectiveness aspects of ISO 9001 endorsed by 38.5% participants 33.3% participants disagreed. Majority of the managers (61.5%) agreed that poor planning is a major barrier in the engineering phase (p-value, 0.011), followed by the incomplete design (56.4%) as the prime impeding factors linked to the decline of the quality in the construction sector. Originality/value: With the integration of the ISO 9001 quality standard, project managers can improve the project quality and make it cost-effective. The successful adaptation of the ISO 9001 certification allows the company to not only market its product/service but also internally audit itself for the possible deficits in its work capacity.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | construction industry; critical success factors; engineering projects; epc phases; iso 9001; Jordan; project and engineering management; quality standards; total quality management |
| Index terms: | audit, adaptation, quality standard, project manager, construction organization, project team, implementation, construction industry, statistics, Jordan, construction phase, effectiveness, customer satisfaction, project performance, success factor, motivation, certification, ISO, total quality management, manager, cost-effectivenes, engineering management, critical success factor, cooperation, construction sector, questionnaire, integration, methodology, construction project |
| Subjects: | industry analysis, administrative processes, quality assurance, organizational analysis, Geography, service delivery, production management, project management theory and practice, performance measurement, performance management, economics, research methods, contractual arrangements, health monitoring assessment and metrics, evaluation methods, project delivery, psychology, standards development, control systems, practitioner, profession, data collection methods, organization, user focus, mathematical modelling |
| Topics: | Quality Management, Human Resources, Design Practice, Contract Administration, Organizational Design, Research Practice, Geographical Context, Project Management, Cost Management, Business Strategy, Health and Safety, Procurement, Stakeholder Management, Roles and Professions |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here