Parchamijalal, M; Moradi, S and Zabihi Shirazi, M (2023) Claim management office maturity model (cmomm) in project-oriented organizations in the construction industry. Engineering, Construction and Architectural Management, 30(1), pp. 74-104. ISSN 0969-9988
Abstract
Purpose: Claim formation is a fact and a regular occurrence in construction industry projects and often leads to a waste of money and time for organizations. Organizations can, however, reduce and control claims by promoting an integrated claim management system and improving productivity in the results of the claims. Establishing a claim management office is one of the ways to help organizations achieve this. Design/methodology/approach: Based on library research, expert opinion and analysis of organizations' contracts as case studies and identifying the root causes of the claim, this paper proposes a claim management office maturity model and determines its levels. Findings: This paper proposes a claim management office maturity model and also determines its levels. The general structure of this model is based on three parameters: “characteristics of each level,” “requirements of each level” and “transition period of each level” in five levels, where the first level is the most basic level and level five is the highest level of the implementation of a claim management office in the organization. Originality/value: It can be clearly emphasized that this research is one of the first research studies that has dealt with the issue of claim management office in the construction industry and has proposed the model of maturity and development of claim management office in the organization. The use of numerous and experienced experts in achieving the results and case organizations to develop this research has increased the value and credibility of this research. This study also helps to improve the level of claim management in construction industry organizations so that these organizations can implement each level of claim management maturity model in the organization according to their competence and need for claim management. And by implementing it correctly, solve or reduce the problems of claim management in the organization and their projects.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | claim management; claim management office maturity model; maturity level; project-based organizations |
| Index terms: | methodology, competence, project-based organization, claim management, implementation, construction industry, maturity level, case study, maturity model, productivity |
| Subjects: | research methods, management, evaluation, personnel development, contractual condition, industry analysis, organization, data collection methods, contractual arrangements |
| Topics: | Contract Administration, Organizational Design, Human Resources, Procurement, Business Strategy, Research Practice |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here