Bewry, S and Kenley, R (1998) Development of service delivery through asset management. In: Hughes, W (ed.) Proceedings of 14th Annual ARCOM Conference, 9-11 September 1998, Reading, UK.
Abstract
In the interest of increasing efficiency in Local Government, the Victorian State Government has imposed significant changes on the sector, including forced amalgamations and Compulsory Competitive Tendering (CCT). These changes have significant implications for delivery of services, asset management and their interaction. This paper examines the decision making process within an organization split into client and provider sectors. A case study approach is employed to illustrate the relationship between centralization and decentralization of asset management with service delivery, and in particular the client/pull/demand versus provider/push/supply models of specification. A methodology for further research into these areas is proposed, enabling a continuation of the research into asset management under conditions of tendered service delivery.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | local government; service delivery; asset management; methodology |
| Index terms: | methodology, interaction, local government, efficiency, case study, competitive tendering, decentralization, specification, service delivery, decision-making process, asset management |
| Subjects: | data collection methods, decision analysis, asset management, administrative law, political science, behavioral psychology, tendering, performance management, research methods, contractual condition, service delivery |
| Topics: | Procurement, Governance, Risk Management, Project Management, Research Practice, Business Strategy, Contract Administration, Quality Management, Legal Issues |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here