Lebea, M J; Agumba, J N and Adebowale, O J (2024) Critical success factors in the maintenance strategies of public healthcare facilities. International Journal of Building Pathology and Adaptation, 42(7), pp. 55-75. ISSN 23984708
Abstract
Purpose: The United Nations' Sustainable Development Goal of ensuring healthy lives and promoting well-being for people of all ages underscores the vital role of public healthcare facilities (PHFs) in delivering essential healthcare services. However, these facilities often suffer from inadequate maintenance, exacerbated by the insufficient implementation of maintenance strategies. Recognizing the importance of PHFs in enhancing healthcare services, this paper investigates the Critical Success Factors (CSFs) in the maintenance strategies of PHFs in South Africa. Design/methodology/approach: Through semi-structured interviews with nineteen purposively selected maintenance personnel from the Limpopo Department of Health (DoH), this study identified and analyzed the CSFs to enhance maintenance operations in PHFs. Thematic content analysis was employed to derive key insights from the collected data. Findings: The study's findings highlight adequate maintenance planning and effective leadership as the two overarching CSFs in the maintenance of PHFs. These factors play a pivotal role in addressing challenges that hinder the current maintenance team from meeting maintenance requirements to the satisfaction of both staff and patients within PHFs. Originality/value: The study offers valuable insights for policymakers to improve the effectiveness of maintenance operations in PHFs. By addressing the identified CSFs, policymakers can enhance maintenance operations in PHFs, positively impacting healthcare service delivery and the well-being of both staff and patients.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | critical success factor; maintenance manager; maintenance strategy; public healthcare facility; sustainable development goals; interview |
| Index terms: | interview, personnel, manager, content analysis, strategy, methodology, well-being, South Africa, critical success factor, service delivery, satisfaction, United Nations, sustainable development goal, effectiveness, implementation |
| Subjects: | mental health and wellbeing, data collection methods, control systems, practitioner, institutional frameworks, project delivery, contractual arrangements, data analysis and analytics, research methods, performance management, management, Geography, sustainable design, service delivery |
| Topics: | Governance, Sustainability, Procurement, Roles and Professions, Geographical Context, Project Management, Research Practice, Health and Safety, Business Strategy, Human Resources, Quality Management |
| Descriptive scope: | 5 PCTEA |
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