Muya, M; Price, A D F and Thorpe, A (1998) Supplier evaluation of logistics factors and their contribution to improved customer service. In: Hughes, W (ed.) Proceedings of 14th Annual ARCOM Conference, 9-11 September 1998, Reading, UK.
Abstract
Customer service is a central element that should draw together materials supply logistics,therefore, the performance of a materials supply chain should be assessed in terms of contribution to improved customer service. Such an assessment should highlight gaps between theory and practice, and consequently point to better approaches for addressing problems in materials supply chains. The paper presents a methodology for evaluating contributions of logistics elements to improved customer service in the supply of construction materials using the analytic hierarchy process (AHP). Evaluations by five major UK suppliers of the AHP model’s ability to assess contributions of logistics elements to improvements in the supply of construction materials have been presented.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | construction materials; logistics; customer service; analytic hierarchy process |
| Index terms: | customer service, supplier evaluation, methodology, construction material |
| Subjects: | service delivery, performance management, research methods, building materials |
| Topics: | Project Management, Research Practice, Engineering Principles, Supply Chain Management |
| Descriptive scope: | 2 PT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here