Ofori-Kuragu, J K; Baiden, B K and Badu, E (2016) Performance measurement tools for Ghanaian contractors. International Journal of Construction Management, 16(1), pp. 13-26. ISSN 1562-3599
Abstract
This paper addresses the absence of performance measurement systems in the Ghanaian construction industry. A thorough review of literature and existing academic publications on performance measurement was undertaken. As part of the process, three performance measurement systems used in the construction industries in the United Kingdom, the United States of America and Denmark were reviewed. The performance measurement system used by Danish contractors was selected and adapted for Ghanaian contractors. Two performance measurement tools are developed in this paper. The Project Scorecard (ProScor) can be used to measure project performance whilst the Contractor Scorecard (ConScor) can be used to measure organizational performance. The developed tools were validated using focus group sessions with experts drawn from the Ghanaian construction industry and later using a questionnaire-based survey of selected Ghanaian contractors. Future work will focus on developing interactive versions of the tools to enhance their use.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | contractors; Ghana; performance; performance improvement; performance measurement |
| Index terms: | United States of America, performance measurement, Ghana, organizational performance, project performance, performance improvement, construction industry, focus group, survey, United Kingdom, scorecard, questionnaire, publication, Denmark |
| Subjects: | industry analysis, project management theory and practice, Geography, performance measurement, research dissemination and communication, data collection methods |
| Topics: | Quality Management, Information Management, Geographical Context, Project Management, Research Practice |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here