Le-Hoai, L; Dang, C N; Lee, S B and Lee, Y D (2019) Benchmarking claim causes against contractors in emerging markets: Empirical case study. International Journal of Construction Management, 19(4), pp. 307-316. ISSN 1562-3599
Abstract
This study mainly aims to assess the current condition of claim causes against contractors in Vietnam-based construction projects. A questionnaire, which consists of 73 claim causes, is designed for data collection. Project-specific data with regard to the frequency and severity of 73 claim causes are collected from practitioners through conducting direct interviews and using private emails. Together with separate analyses of either frequency or severity, an integrated view of both frequency and severity is presented for 73 claim causes and various groups of claim causes are also proposed for practical applications. In addition, a combined dimension, called as concerning scale, is developed using principal component analysis and, then, a benchmark level for claim management is established. This study could help practitioners to know which claim causes are severe in frequency and/or impact. Hence, practitioners could establish proper strategies to manage claim-related problems of construction projects, in which they are directly involved. Furthermore, this study could provide construction project parties, especially foreign organizations, with a better understanding of claim panorama in the Vietnamese construction market.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | cause; claim; claim management; construction project; contractor |
| Index terms: | strategy, interview, Vietnam, emerging market, benchmarking, construction project, questionnaire, practitioner, case study, dimension, construction market, principal component analysis, claim management, panorama |
| Subjects: | practitioner, data collection methods, health monitoring assessment and metrics, economic analysis, visualization, production management, contractual condition, Geography, management, performance measurement, statistical analysis, market analysis |
| Topics: | Digital Applications, International Construction, Quality Management, Contract Administration, Health and Safety, Business Strategy, Research Practice, Project Management, Geographical Context, Roles and Professions |
| Descriptive scope: | 4 PCEA |
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