Zaneldin, E K (2020) Investigating the types, causes and severity of claims in construction projects in the UAE. International Journal of Construction Management, 20(5), pp. 385-401. ISSN 1562-3599
Abstract
Construction projects are complex and involve thousands of details and complex interrelationships among several parties. In this multidisciplinary environment, claims are immanent and appear to cause delays in delivering projects. In the United Arab Emirates (UAE), claims are seen in almost every construction project. In an attempt to prevent/reduce claims, this paper presents the results of a questionnaire survey conducted among construction practitioners in UAE to investigate the types and causes of construction claims and their frequency and severity. The survey data was collected from contractors, designers and owners. Results of data analysis indicated that the 'changes' and 'delay' types of claims are the most frequent ones while 'contract ambiguity' is ranked last. The analysis also showed that 'change/variation orders' is the most frequent and severe cause of claims while 'delay caused by owner' is ranked second and 'owner personality' is ranked last. General recommendations on how to reduce/prevent claims are then presented.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | claims; contracts; projects; questionnaire survey |
| Index terms: | survey, construction practitioner, data analysis, construction claim, United Arab Emirates, variation, construction project, questionnaire, owner, designer, personality |
| Subjects: | data analysis and analytics, data collection methods, profession, behavioral psychology, sociology, payment, professional development, production management, contractual condition, Geography |
| Topics: | Contract Administration, Research Practice, Geographical Context, Project Management, Information Management, Roles and Professions, Stakeholder Management |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here