Maiti, S and Choi, J H (2021) Investigation and implementation of conflict management strategies to minimize conflicts in the construction industry. International Journal of Construction Management, 21(4), pp. 337-352. ISSN 1562-3599
Abstract
Conflicts are an unavoidable part of the organization but what is important is how the organization determines the root cause of the conflicts and manages them. This study aims to investigate the implementation of conflict management strategies to minimize the conflicts in the construction industry. Methodological triangulation was adopted, including the literature review, and a questionnaire survey to obtain data from 80 construction professionals. The results revealed that employee's awareness is the greatest cause of conflict in the construction industry, whereas union management conflict was found to be the major type of conflict. Collective bargaining strategy is found to be more effective in managing conflict. Correlation coefficient analysis between organization performance and conflict management techniques shows that there is a positive relationship between the organisational performance and conflict management strategies such as compromise, collective bargaining and accommodation, whereas the other strategies have a negative impact on organisational performance.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | causes of conflicts; conflict management strategies; project managers |
| Index terms: | organizational performance, investigation, construction professional, bargaining, implementation, construction industry, project manager, questionnaire, triangulation, conflict management, survey, strategy, literature review |
| Subjects: | industry analysis, conflict resolution, professional development, performance measurement, management, economics, data analysis and analytics, contractual arrangements, profession, data collection methods, research design and methodology |
| Topics: | Business Strategy, Information Management, Research Practice, Stakeholder Management, Roles and Professions, Procurement, Supply Chain Management, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here