Zhang, J; Li, H; Xia, B; Skitmore, M; Pu, S; Deng, Q and Jin, W (2021) Development of a market-oriented efqm excellence model for analyzing the implementation of quality management in developing countries. International Journal of Construction Management, 21(9), pp. 884-909. ISSN 1562-3599
Abstract
The European Foundation for Quality Management (EFQM) Excellence Model is popular to measure service quality. However, to determine the enablers of EFQM's current implementation level across the construction industry, it should be adjusted for different development demands and interests to be useful in different environments. This study used the judgment sampling method to distribute 1250 questionnaires containing the EFQM results and DECMOR scale. The average score methods and the entropy weight method were used to analyze the collected data. This article presents the Market Oriented EFQM (MOEFQM) model, that combines the Developing Country Market Orientation (DECMOR) scale and Growth Management Model (GMM) and the EFQM model to analyze the overall implementation level of market-oriented quality management in the construction industries of developing countries. The model is demonstrated in a case study of 120 construction firms in Xi’an, Beijing and Shanghai, China, concluding that the current market-oriented growth of the firms is still in the second phase of quality management and identifying the main influencing factors that need to be prioritized in embarking on the next phase of development. The framework has the potential for analyzing the main factors influencing general growth in quality management in other industries and localities.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | construction service quality; European Foundation for Quality Management; excellence model; growth management model; market-oriented strategy; sustainability |
| Index terms: | China, service quality, questionnaire, Shanghai, strategy, construction firm, developing country, entropy, implementation, construction industry, quality management, Beijing, sampling, influencing factor, judgment, case study |
| Subjects: | organization, risk assessment, data collection methods, dispute resolution, contractual arrangements, performance measurement, management, development economics, Geography, thermal systems, quality assurance, industry analysis |
| Topics: | International Construction, Quality Management, Legal Issues, Sustainability, Procurement, Risk Management, Research Practice, Geographical Context, Business Strategy |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here