Bandara, S G D K; Abdeen, F N; Disaratna, V and Perera, B A K S (2022) Employee welfare and job satisfaction in the Sri Lankan hotel industry. International Journal of Construction Management, 22(15), pp. 3045-3054. ISSN 1562-3599
Abstract
The study investigated the impact of welfare facilities provided by the Sri Lankan hotels, on employee job satisfaction. Mixed methods research approach consisting of a questionnaire survey and a series of interviews were used in the study. The questionnaire was distributed among 120 non-executive employees working in six five-star hotels located in Colombo City. The response rate was 66%. The collected quantitative data were analysed using Relative Importance Index, Correlation Coefficient, and t-test, while the collected qualitative data were analysed using content analysis. The study findings are an eye-opener to the Sri Lankan hotel industry because they reveal that only 47.5% of the non-executive employees of the industry were satisfied with the welfare facilities provided to them. The study proposed several strategies to uplift the standard of the employee welfare facilities provided in the hotel industry. The study contributes to policy, theory and practice by presenting the current level of employee job satisfaction and the strategies that will uplift the satisfaction level.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | employee welfare; hotel industry; rate of satisfaction |
| Index terms: | survey, strategy, content analysis, relative importance index, interview, questionnaire, uplift, job satisfaction, satisfaction, mixed method, executive, hotel |
| Subjects: | management, structural engineering, practitioner, data collection methods, risk assessment, construction type, data analysis and analytics, project delivery |
| Topics: | Human Resources, Business Strategy, Engineering Principles, Research Practice, Project Management, Risk Management, Roles and Professions, Construction Technology |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here