Zainon, N; Skitmore, M and Mohd-Rahim, F A (2022) Critical success factors in implementing flexible IT infrastructure in the Malaysian construction industry. International Journal of Construction Management, 22(11), pp. 2166-2177. ISSN 1562-3599
Abstract
Improved IT products and services are continually being introduced around the world. However, although an increasingly common approach in many industries, little is known of the characteristics of flexible IT infrastructure associated with its successful construction industry implementation. To rectify this situation, this study aimed to identify the critical success factors (CSFs) involved in the delivery of Information Technology Infrastructure Flexibility (ITIF) to the construction industry. An initial list of 38 potential factors divided into technical, people, and management dimensions and associated elements were identified by literature review and preliminary interviews with seven Malaysian companies representing a variety of construction industry participants and IT experts. This was followed by a main study comprising a questionnaire survey of 211 construction industry practitioners in Malaysia. Eighteen critical factors contributing to successful ITIF delivery are identified. Of these, two CSFs of hybrid skill and willingness to change appear to be unique to the Malaysian construction industry. Further research is recommended to assess the opinions of a wider variety of experienced practitioners to validate the findings and its applicability in the Malaysian context and beyond.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | flexibility; information technology; infrastructure; management |
| Index terms: | dimension, implementation, construction industry, critical factor, Malaysia, critical success factor, information technology, questionnaire, practitioner, literature review, survey, interview |
| Subjects: | data analysis and analytics, contractual arrangements, health monitoring assessment and metrics, control systems, practitioner, computing systems, data collection methods, risk assessment, industry analysis, Geography |
| Topics: | Roles and Professions, Risk Management, Procurement, Health and Safety, Project Management, Geographical Context, Research Practice, Digital Applications |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here