Ekung, S; Opoku, A and Okonkwo, C (2023) Organisational learning and sustainability of service-based firms: A canonical correlation analysis. International Journal of Construction Management, 23(13), pp. 2160-2170. ISSN 1562-3599
Abstract
Organizations commit to internal practices such as organizational learning (OL) to achieve competitive advantage. Due to the frail knowledge processes in service-based organizations and the dearth of empirical research specifying the role of OL in institutional sustainability (IS), this study examined OL and IS settings in quantity surveying consultancy (QSC) firms and investigated the latent association between OL and IS. Data from a questionnaire survey of 226 registered quantity surveyors in QSC firms in Nigeria were analyzed using multivariate approaches. The findings show that the effective models of OL in QSCs are information technology-enabled practice, literature guidance, mentoring and competitive benchmarking. Practice internalization, promoting career/welfare advancement, expanding services and having rational commissions are likewise, priority indicators of IS in QSC. A cluster of OL practices was strongly correlated positively with IS, IS performance also altered directly with OL, while variations in OL are projected to govern IS. Planned OL practices, therefore, fortify the firms' capability to internationalized practice, expand services and secure a rational commission as the hallmarks of business continuity in the professional service-based sector. Sustainable QSCs must embed and maintain a structured learning framework for continuous improvement of human capital to be able to innovate towards IS.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business continuance; consultancy; learning; organizations; quantity surveying |
| Index terms: | surveying, organizational learning, survey, questionnaire, variation, career, professional service, benchmarking, registered quantity surveyor, consultancy, mentoring, information technology, human capital, competitive advantage, correlation analysis, Nigeria, continuous improvement, business continuity |
| Subjects: | computing systems, profession, data collection methods, organization, health monitoring assessment and metrics, training, Geography, contractual condition, project risk, professional development, performance measurement, economics, statistical analysis, market analysis |
| Topics: | Information Management, Research Practice, Geographical Context, Health and Safety, Risk Management, Roles and Professions, Quality Management, Human Resources, Digital Applications, Contract Administration, Organizational Design |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here