Gbadegesin, J T; Ojekalu, S O; Gbadegesin, F T; Kelani, O O and Omoniyi S (2023) Consumer's welfare in the retail environment: Implication for retail property development planning and policy. International Journal of Construction Management, 23(9), pp. 1518-1526. ISSN 1562-3599
Abstract
In West African commercial cities, research on customers' well-being, social life, safety and retail environment is underrepresented. This study aims at examining how the environment of shopping malls influences feelings of well-being. Subsequently, the policy way-forward towards ensuring the sustainable well-being of consumers is solicited. Using the mall intercept technique, data were gathered on Tuesdays and Saturdays of the week. Subsequently, two categories of interviews (physical and telephone) were conducted. While the quantitative data were analysed using regression analysis, we utilized computer-aided qualitative data analysis software (CAQDAS-Atlas. ti) to analyse qualitative (interview) data. The study discovered that the shopping environment contributed to shopper's well-being. It suggests that shopping activities contribute to shoppers' social, leisure and work-life in the study area. However, there are issues with safety, self-identification, atmosphere and price/promotion from the outcomes. Social, leisure and work-life of shopper associates with retail environment. More concern is raised on safety (security). Planning, branding and rethinking strategies can be of help.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | consumers' well-being; ill-being; retail property; shopping mall environment |
| Index terms: | regression analysis, property development, promotion, well-being, strategy, data analysis, interview |
| Subjects: | data analysis and analytics, data collection methods, mental health and wellbeing, statistical analysis, management, economic development |
| Topics: | Research Practice, Business Strategy, Health and Safety, Human Resources, Urban Studies |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here