Soetanto, R; Proverbs, D G and Cooper, P (1999) A conceptual model of performance and satisfaction for main participants of construction project coalitions. In: Hughes, W (ed.) Proceedings of 15th Annual ARCOM Conference, 15-17 September 1999, Liverpool, UK.
Abstract
The UK construction industry has long been criticized for engendering adversarial relationships among project participants. The nature of interrelationships ultimately determines overall project performance, in terms of finished product, and levels of performance and satisfaction for the participants. To investigate these interrelationships, the performance and satisfaction of each individual participant must be considered. Better understanding of the interrelationships should help reduce adversarialism and improve the performance and satisfaction of each participant. The possible interrelationships that may exist are discussed based on 'soft knowledge' approaches, i.e. psychology, organizational behaviour and sociology. The paper presents a conceptual model of performance and satisfaction for main participants of the project coalition. The ultimate aim of the research is described, that is development of a predictive model for optimizing the interrelationships. The model will determine participant performance levels that would acquire high levels of satisfaction for each participant. This prediction is based on participant performance attributes (i.e. characteristics of that organization, such as past experience, turnover, references, etc.) and interrelationships. This should provide a basis for participant self-evaluation and problem anticipation, ultimately leading to enhancement of overall project performance.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | coalition participants; interrelationships; performance; satisfaction |
| Index terms: | satisfaction, turnover, organizational behaviour, self-evaluation, sociology, project performance, construction project, psychology, construction industry |
| Subjects: | business, business management, evaluation methods, project delivery, social theory, production management, project management theory and practice, industry analysis, behavioral psychology |
| Topics: | Quality Management, Organizational Design, Business Strategy, Project Management, Research Practice |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here