Mazza, M; Pino, M C; Peretti, S; Scolta, K and Mazzarelli, E (2014) Satisfaction level on quality of life post-earthquake rebuilding. International Journal of Disaster Resilience in the Built Environment, 5(1), pp. 6-22. ISSN 1759-5916
Abstract
Purpose: In April 2009, a terrible earthquake badly damaged the city of L'Aquila. Several studies have shown that the citizens' ability to react to a stressful situation is related to the satisfaction level of services during the reconstruction process of the city. The general aim of the present study is to investigate whether the knowledge of information about the reconstruction phase has an influence on the satisfaction of the citizens, regarding the lifestyles and the capacity to adapt and respond to changes. Design/methodology/approach: Five hundred and three residents in L'Aquila city were interviewed using a questionnaire that examines the satisfaction level, understanding of political issues and the resiliency skills of individuals. Findings: The date shows that the lack of information about the work of the facilities of by the government has caused dissatisfaction among the citizens who feel that they have not been well informed about the rebuilding on the city. Originality/value: The study can represent an indication concerning the facilities and assistance provided by politicians and be understood as an input in order to improve the administrative system and public welfare.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | communication; earthquakes; governance |
| Index terms: | methodology, questionnaire, quality of life, rebuilding, level of service, earthquake, lifestyle, reconstruction, governance, satisfaction |
| Subjects: | environmental hazards, building construction, demography, research methods, public and environmental health, performance measurement, project delivery, business, data collection methods |
| Topics: | Urban Studies, Quality Management, Sustainability, Governance, Health and Safety, Research Practice, Project Management, Engineering Principles |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here