Fraser, C (2000) Stakeholder evaluation of management performance: A study of construction site managers. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.
Abstract
Stakeholder theory is a major contemporary issue in management research, based on the premise that for sustainable business success to exist, detailed and comprehensive consideration of the objectives of all principal stakeholders must be addressed and acted upon. This paper examines construction site managerial effectiveness within a stakeholder theory orientation. It examines perceptions of importance of performance dimensions held by a sample of construction site managers and project stakeholders comprising of clients, architects, engineers and quantity surveyors. The findings of the research show that perceptions of what actually constitutes construction site manager effectiveness varies significantly across stakeholder groups. By identifying the individual performance dimensions where significant differences of opinion between stakeholders exist, a framework is created for the analysis of the reasons behind such discordance and ultimately create solutions in order to provide performance criteria acceptable to all.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | stakeholder; evaluation; site manager; performance |
| Index terms: | performance criteria, quantity surveying, manager, management research, construction site, engineer, site manager, project stakeholder, architect, effectiveness, dimension |
| Subjects: | performance management, performance measurement, sociology, practitioner, research design and methodology, profession, health monitoring assessment and metrics, work location |
| Topics: | Site Management, Quality Management, Stakeholder Management, Roles and Professions, Research Practice, Health and Safety |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here