Kelly, J; Male, S and Gronqvist, M (2000) Characteristics of refurbishing retailers as clients of the construction industry. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.
Abstract
This paper draws on current research work funded by EPSRC on a project entitled "a scoping study to develop a good practice framework for retail client refurbishment programmes". The research premise is that the construction industry tends to give poor service to refurbishing retailers who are estimated to spend in excess of £1billion per annum on construction work. Further, that a better understanding of the needs of this group of clients is required before the quality of service can be improved. This premise was explored against a background of a typological study of construction clients. The accepted four categories were challenged to include a fifth client type, refurbishing retailers. This paper explores the characteristics of refurbishing retailers in their approach to construction services through the description of a five level project life cycle. The paper identifies the fact that much of the work carried out by refurbishing retailers is driven by quality and time and is largely undertaken by multi-skilled, regional construction organisations. The paper concludes by recognising the necessity for the construction industry to become more familiar with this group of clients as they seek continuous improvement strategies to obtain better value for money.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | refurbishment; retailing; process mapping; briefing; value for money |
| Index terms: | value-for-money, quality of service, briefing, construction industry, construction work, mapping, good practice, programme, construction client, life cycle, continuous improvement, strategy, construction organization |
| Subjects: | organization, value management, scope management, practitioner, operations management, performance measurement, management, spatial and geospatial analysis, public and environmental health, evaluation, project controls, industry analysis |
| Topics: | Time Control, Value Management, Quality Management, Roles and Professions, Research Practice, Project Management, Health and Safety, Business Strategy |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here