Murray, M D; Tookey, J E; Langford, D A and Hardcastle, C (2000) Project communication variables: A comparative study of us and UK construction industry perceptions. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.
Abstract
Research undertaken at the Construction Industry Institute (CII) in the USA has indicated the need for project managers to focus their attention on six 'Critical Communication Variables' as a means of ensuring the fulfilment of time cost and quality targets. These variables refer to the accuracy, timeliness and completeness of information presented to participants, as well as the level of understanding, barriers to and procedures for project based communication. The findings and tools generated by the CII study have been used as part of case study based research examining construction projects in the Central Belt region of Scotland. In addition to the CII data collection tools employed, the Scottish study included semi-structured interviews as a means of contextualising the communication and decision-making taking place. This paper presents the results of this benchmarking exercise, and highlights significant issues that project team members need to improve upon in order to achieve the timeliness quality and cost required in today's construction industry.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | communication; benchmarking; procurement system |
| Index terms: | construction industry, benchmarking, project team, construction project, comparative study, decision-making, Scotland, procurement system, Construction Industry Institute, accuracy, interview, exercise, project communication, project manager, case study |
| Subjects: | professional development, Geography, production management, performance measurement, industry analysis, decision analysis, health behaviours and lifestyles, research design and methodology, research organizations, profession, data collection methods, project delivery, contractual arrangements |
| Topics: | Research Practice, Project Management, Geographical Context, Information Management, Health and Safety, Procurement, Risk Management, Roles and Professions, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here