Nzekwe-Excel, C; Nwagboso, C; Georgakis, P and Proverbs, D (2010) Integrated framework for satisfaction assessment in construction sector. Journal of Engineering, Design and Technology, 8(2), pp. 168-188. ISSN 1726-0531
Abstract
Purpose: The purpose of this paper is to discuss assessment of the satisfaction levels of different members of a construction project team as a basis for meeting the needs of the client. Design/methodology/approach: An integrated framework is proposed that enables a collaboration of construction clients and project participants based on the recognition of the satisfaction requirements of every participant represented in the project team. The framework is developed to prioritise the satisfaction attributes of flexible number of construction clients and project participants, and enables the integration of these participants and their satisfaction attributes using mathematical and engineering techniques. Findings: The framework can be applied at the different phases of the project life cycle. In addition, the satisfaction levels of construction clients and the project participants can be enhanced by focussing on the values of their satisfaction attributes and improving the integration of the project team. Practical implications: The paper shows that a collaboration of construction clients and project participants based on the recognition and acknowledgement of each participant and their requirements is essential to improving project satisfaction in the construction sector. Originality/value: The framework captures and analyzes the level of integrated project team satisfaction. The outcome of the study will improve understanding the satisfaction requirements of every client and participant represented in a given construction project team.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | assessment; project teams; team management |
| Index terms: | life cycle, construction client, satisfaction, construction project team, project team, team management, construction sector, collaboration, methodology, integration |
| Subjects: | project delivery, practitioner, value management, industry analysis, organizational analysis, management, research methods |
| Topics: | Project Management, Research Practice, Roles and Professions, Organizational Design |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here