Ribeiro, F L (2000) The applicability of the quality assurance requirements of the ISO 9000 conformance standards in construction. In: Akintoye, A (ed.) Proceedings of 16th Annual ARCOM Conference, 6-8 September 2000, Glasgow, UK.
Abstract
ISO 9000 compliance is rapidly becoming a prerequisite for construction companies seeking contracts and a competitive position in the construction market. The ISO 9000 conformance standards (ISO 9001, 9002 and 9003) are being used by construction companies seeking ISO 9000 certification. Nearly 35% of the largest construction companies in Portugal are using ISO 9000-based quality systems for 100% of their projects. A fundamental requirement of ISO 9000 quality management/quality assurance standards is that a documented quality system must be present. Each of the ISO 9000 conformance standards requires the consideration of a number of requirements that form the contents of the standard. The most comprehensive model, ISO 9001 requires the consideration of twenty requirements. This paper examines the applicability of the twenty requirements in construction by investigating the use of ISO 9000 by largest companies in Portugal's construction industry. In addition, it addresses how each requirement is implemented in the ISO 9000-based quality systems for construction organisations and projects.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | ISO 9000; quality; quality system; quality assurance; questionnaire survey |
| Index terms: | questionnaire, quality management, construction industry, construction market, ISO, compliance, construction organization, certification, becoming, survey, construction company, quality assurance, Portugal |
| Subjects: | market analysis, philosophical process, administrative processes, industry analysis, quality assurance, Geography, health safety and environment, standards development, data collection methods, organization |
| Topics: | Geographical Context, Research Practice, Business Strategy, Health and Safety, Contract Administration, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here