Rajiv, P; Logesh, R; Vinodh, S and Rajanayagam, D (2014) Financial feasibility and value engineering principles integrated quality function deployment for a manufacturing organization: A case study. Journal of Engineering, Design and Technology, 12(1), pp. 71-88. ISSN 1726-0531
Abstract
Purpose: The purpose of this paper is to report a case study in which financial feasibility integrated quality function deployment (QFD) approach was implemented. Design/methodology/approach: Customer complaints were systematically gathered. The house of quality (HoQ) matrix was developed. The technical descriptors were prioritized and subjected to the financial feasibility study. The cost calculations were carried out and the actions were derived. A set of value engineering principles was used during this case study. Findings: The study reported in this paper indicated the need for integrating financial feasibility study with QFD for enhancing the effectiveness of the method. The measures taken to prevent the customer complaints will be of considerable value to the manufacturing organizations. Research limitations/implications: During the conduct of case study, high-cost factors restricted the selection of materials which would exhibit higher performance. The case study was carried out in a single electronic switches manufacturing organization. Practical implications: The manufacturing costs incurred have been reduced by incorporating changes in the part material. The outcomes of the study have been considered for further implementation in the case organisation which indicated the practicality of the study. Originality/value: The concept of apportionment of HoQ cost developed with the idea of integrating the same with QFD is the original contribution of the authors.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | quality; total quality management |
| Index terms: | cost factor, case study, quality function deployment, implementation, effectiveness, value engineering, feasibility study, total quality management, house of quality, customer complaint, methodology |
| Subjects: | contractual arrangements, evaluation methods, design stages, quality function deployment, value management, data collection methods, quality assurance, conflict resolution, research methods, performance management, economics |
| Topics: | Design Practice, Quality Management, Cost Management, Research Practice, Stakeholder Management, Procurement |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here