A learning-based framework adopting post occupancy evaluation for improving the performance of architectural design firms

Purpose: Despite the active role of continuous learning on improving organizational performance, the construction industry generally and architectural design firms (ADFs) in particular are criticized for their inability to properly use learning to improve their performance. This paper aims to develop a business improvement framework based on post occupancy evaluation (POE) as a learning tool for improving the performance of ADFs. Design/methodology/approach: To achieve the above-mentioned aim, a twofold research strategy, namely, theoretical and practical, is used to achieve four objectives. The theoretical approach is used to conduct thorough literature review to investigate three main topics: building performance, organizational performance and learning organization. The practical approach is used to present and synthesize two relevant field studies to examine the role of POE toward improving the performance of ADFs and evaluate the perception and application of ADFs in Egypt toward improving their performance through POE. Based on the results gleaned from the objectives, the research developed a framework to facilitate the adoption and application of POE as a learning tool for improving the performance of ADFs. Finally, research conclusions and recommendations useful to ADFs and future research are outlined. Findings: The construction industry is a fragmented business that is characterized by low performance compared to other industries. This is because the separation between design, construction and end-users results in missing the opportunity to provide designers with learned lessons, feedback and suggestions for design improvement that ultimately obstructs the performance of ADFs. POE is an effective tool adopted to measure building performance and provide learning environment to improve the performance of new projects and ADFs. The research realized that there is a need to fill the gap in construction literature concerning improving ADFs' performance through POE and to develop a framework to facilitate the adoption and application of POE as a learning tool for improving the performance of ADFs. Research limitations/implications: The research focused on improving the performance of ADFs only. Practical implications: The framework developed by this research establishes organized procedures to enable AFDs to implement POE and use its benefits toward improving their performance. Originality/value: This paper presents a business improvement framework integrating POE as learning tool for improving the performance of ADFs. This ideology has received scant attention in construction literature. The developed framework represents a synthesis that is novel and creative in thought and adds value to the knowledge in a manner that has not previously occurred.