Cook, M and Pasquire, C (2001) The relationship between the management of design projects and improved performance in the building services sector of the construction industry. In: Akintoye, A (ed.) Proceedings of 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK.
Abstract
In today's increasingly competitive market within the construction industry, there is intense pressure to deliver client satisfaction. Never before has client loyalty been so hard to maintain and professional expertise so intensely scrutinized. The principles underlying the management of design provide a vehicle on which a model has been developed which can be applied to projects at all stages of their development; from assembling the clients priorities in the early stages of design, right through to analysing the results post project completion. The data for the model has been derived from two active case study projects. The literature review and survey research provides an analytical framework on which the model is based. A close correlation has been found to exist between effective management and project performance. It is hoped that this research will help manifest an efficient, successful and profitable working environment where Engineers are better able to bridge the gap between management theory and practice so as to achieve improved performance, and ultimately achieve competitive advantage.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | client satisfaction; project management; building services; competitive advantage; design |
| Index terms: | project management, analytical framework, construction industry, client satisfaction, project performance, management theory, survey, literature review, engineer, case study, competitive advantage, building service |
| Subjects: | client relations, data collection methods, profession, engineering systems, data analysis and analytics, management, project management theory and practice, market analysis, industry analysis |
| Topics: | Engineering Principles, Research Practice, Project Management, Business Strategy, Roles and Professions, Stakeholder Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here