Toke, L K and Kalpande, S D (2022) Strategic planning to investigate the decision index of organization for effective total quality management implementation: in context of Indian small and medium enterprises. Journal of Engineering, Design and Technology, 20(3), pp. 749-776. ISSN 1726-0531
Abstract
Purpose: The aim of this paper is to present an empirical assessment and strategic planning for measuring the impact of total quality management (TQM) practices on small and medium enterprises (SMEs) and its effectiveness for business excellence. The authors investigate the present status of quality system in SMEs and find the thrust areas for TQM implementation in SMEs of strengths, weaknesses, opportunities and threats analysis. Also, it examines the effect of external environment on internal factors of SMEs by situation analysis. This study helps to develop a model for assessing the components of TQM in SMEs after identifying their weightage. Design/methodology/approach: The qualitative and quantitative techniques have been used together for robust conclusions. The survey data has been collected through the properly designed questionnaire. After studying the present status of TQM in SMEs, situation analysis has been carried out for examining the effect of the external environment on internal factors of SMEs. The weightage of TQM critical success factors was calculated by pair-wise comparison method of analytical hierarchical process (AHP) analysis for framework development. Findings: The study offers useful insights and guidelines for identification of the contribution of TQM critical factors in SMEs performance. It has been observed that the attribute understanding of customer need and its fulfillment ability has the highest priority, whereas supplier partnership and the ability to reduce waste having the least priority in SMEs. Validation study facilitates to channelize TQM initiatives, to improve environmental and operational performance. Originality/value: The authors provide a comprehensive typology of TQM practices, and its performances on SMEs. This paper can increase the awareness of the significance of TQM strategy which could help managers of SMEs to have a better understanding of the benefits of implementing TQM and therefore unable patient satisfaction with their organizations.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | analytical hierarchy process; content and construct validation; SWOT analysis; total quality management |
| Index terms: | implementation, analytical hierarchy process, strategic planning, effectiveness, framework development, partnership, critical factor, satisfaction, critical success factor, methodology, questionnaire, validation, situation analysis, strategy, survey, total quality management, manager |
| Subjects: | decision-making and optimization, partnership management, professional development, performance management, research methods, management, evaluation methods, project delivery, contractual arrangements, control systems, practitioner, risk assessment, data collection methods |
| Topics: | Business Strategy, Project Management, Research Practice, Information Management, Roles and Professions, Stakeholder Management, Risk Management, Procurement, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here