Hassanain, M A; Sanni-Anibire, M O and Mahmoud, A S (2024) An assessment of users' satisfaction with a smart building on university campus through post-occupancy evaluation. Journal of Engineering, Design and Technology, 22(4), pp. 1119-1135. ISSN 1726-0531
Abstract
Purpose: This study aims to present the post-occupancy evaluation (POE) of a smart building on a university campus. Design/methodology/approach: Literature review was conducted to report on the smart building concept and POE. A total of 49 performance indicators, classified according to the technical, functional and behavioral elements, were investigated. A case study of a smart building in a university campus was selected to assess the users' satisfaction through POE. A total of 90 users from the academic and administrative staff of the building were contacted through a Web-based questionnaire survey, while 35 usable responses were obtained. Findings: The findings revealed that the occupants were satisfied with several aspects of the building performance indicators; however, issues related to ventilation, control of thermostats, amount of natural lighting through low-E windows and privacy were identified. Ultimately, the study reveals that, although the adoption of smart technologies has the potential to provide an excellent and comfortable work environment, the efficient selection and/or maintenance of the adopted technologies is crucial. Originality/value: The concept of smart buildings is perceived to be the future of the industry. Despite this growing need for “smartization,” the performance of a building ultimately depends on how it satisfies the needs of those who use them. The value and implication of this study is inherent in its emphasis on the satisfaction of buildings users in futuristic designs of buildings. The study shows that POEs can be used to assess the satisfaction of users of smart buildings to understand what works, as well as what needs redesign or improvement.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | building performance; campus; post-occupancy evaluation; smart buildings; user satisfaction |
| Index terms: | privacy, questionnaire, smart building, methodology, user satisfaction, window, survey, ventilation, building performance, literature review, thermostat, performance indicator, redesign, work environment, post-occupancy evaluation, case study, satisfaction |
| Subjects: | evaluation methods, project delivery, data analysis and analytics, design methods, mechanical systems, client relations, air quality, construction type, data collection methods, quality assurance, professional ethics, performance management, research methods, architectural elements, management |
| Topics: | Organizational Design, Quality Management, Design Practice, Legal Issues, Construction Technology, Stakeholder Management, Research Practice, Project Management, Engineering Principles |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here