Robinson, H S; Carrillo, P M; Anumba, C J and Al-Ghassani, A M (2001) Linking knowledge management strategy to business performance in construction organizations. In: Akintoye, A (ed.) Proceedings of 17th Annual ARCOM Conference, 5-7 September 2001, Salford, UK.
Abstract
A growing number of construction organizations are using Key Performance Indicators (KPIs) and some also perceive knowledge management as an integral part of their strategy. However, the link between knowledge management (KM) and organizational performance has not been adequately addressed, as the evaluation of the impact of knowledge management on business performance has remained a difficult issue. A conceptual Knowledge Management framework (IMPaKT) is presented that encapsulates knowledge from people, process and product perspectives to facilitate an understanding of the interrelationship between the various types of organizational knowledge. An evaluation component is also incorporated into the framework to enable an assessment of the likely impact of KM initiatives on organizational performance. It is concluded that the conceptual framework when fully developed can make a valuable contribution to the development and implementation of KM strategies that will provide benefits to construction organizations.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | knowledge management; kpi's; performance measurement; business goal |
| Index terms: | strategy, construction organization, performance measurement, key performance indicator, implementation, conceptual framework, knowledge management, business performance, organizational performance |
| Subjects: | performance measurement, management, theoretical framing, professional development, organization, project delivery, contractual arrangements |
| Topics: | Procurement, Project Management, Research Practice, Information Management, Business Strategy, Quality Management |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here