Burati, J L; Matthews, M F and Kalidindi, S N (1991) Quality management in construction industry. Journal of Construction Engineering and Management, 117(2), pp. 341-359. ISSN 0733-9364
Abstract
To address quality problems and their associated costs, the construction industry must pursue and implement innovative quality-management organizations and techniques. This paper presents the findings of a research project conducted to identify attributes of effective quality-management systems in the construction industry. The objectives were met through an extensive literature review and in-depth interviews with 142 engineering, construction, quality, and procurement personnel from 19 owner and contractor firms involved in heavy industrial, manufacturing, and commercial construction. The emergence of total quality management (TQM) applications in the construction industry was a significant finding of the interviews. The results indicate that substantial improvements in meeting quality requirements can be achieved by the use of TQM in the construction industry. Implementation techniques and attributes of effective quality-management systems were identified and categorized.
| Item Type: | Article |
|---|---|
| Index terms: | owner, commercial construction, contractor firm, quality management, construction industry, implementation, literature review, management system, total quality management, personnel, interview, emergence |
| Subjects: | sociology, systems engineering, quality assurance, industry analysis, management, evaluation methods, contractual arrangements, data analysis and analytics, organization, construction type, data collection methods |
| Topics: | Human Resources, Quality Management, Organizational Design, Engineering Principles, Research Practice, Stakeholder Management, Construction Technology, Procurement |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here