Mallon, J C and Mulligan, D E (1993) Quality function deployment: a system for meeting customers' needs. Journal of Construction Engineering and Management, 119(3), pp. 516-531. ISSN 0733-9364
Abstract
Quality function deployment (QFD) has been in existence for almost 20 years, but it has been confined primarily to the manufacturing industry. With the continuing emphasis on quality within the construction industry, QFD may make the difference between success or failure in an ever-increasing competitive environment. The relationships between QFD and other proven quality-control methods, such as total quality control (TQC) and total quality management (TQM) are addressed. Two levels of quality, expected quality and exciting quality, are defined and a concept of customer relationships not generally recognized will be introduced. Although the QFD method is currently not in routine use in the construction industry, it represents an additional management tool that cannot be ignored.
| Item Type: | Article |
|---|---|
| Index terms: | routine, total quality management, manufacturing industry, control method, quality control, quality function deployment, construction industry |
| Subjects: | project delivery, evaluation methods, industry analysis, quality assurance, sociology, monitoring and control |
| Topics: | Research Practice, Business Strategy, Organizational Design, Quality Management |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here