Arditi, D and Gunaydin, H M (1998) Factors that affect process quality in the life cycle of building projects. Journal of Construction Engineering and Management, 124(3), pp. 194-203. ISSN 0733-9364
Abstract
The factors that affect process quality in the three phases (design, construction, and operation) of the life cycle of a building project are identified and ranked by degree of importance. The perceptions of long-time practitioners are obtained by means of a questionnaire survey. The findings indicate that management commitment to continuous quality improvement, management leadership in promoting high process quality, quality training of all personnel, efficient teamwork to promote quality issues at the corporate level, and effective cooperation between parties taking part in the project are generic factors that affect process quality. Industry-specific factors that are perceived by practitioners to enhance the quality of the building process include drawings and specifications that are consistent, designers and contractors that are selected on merit, communication practices between the parties that are effective, inspection of quality on the construction site that is diligent, a building operation manual that is thorough, and an adequate operation and maintenance budget that is planned as early as in the design phase.
| Item Type: | Article |
|---|---|
| Index terms: | personnel, specification, operation and maintenance, construction site, drawing, commitment, survey, questionnaire, practitioner, building process, cooperation, building operation, teamwork, life cycle, inspection, designer, quality improvement, quality issue, design phase |
| Subjects: | professional practice, project delivery, psychology, technical documentation, work location, practitioner, value management, profession, data collection methods, quality assurance, building construction, contractual condition, management, maintenance engineering |
| Topics: | Site Management, Organizational Design, Contract Administration, Design Practice, Human Resources, Quality Management, Roles and Professions, Business Strategy, Project Management, Research Practice |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here