Imposing ISO 9000 quality assurance system on statutory agents in Hong Kong

Chan, E H W and Chan, A T S (1999) Imposing ISO 9000 quality assurance system on statutory agents in Hong Kong. Journal of Construction Engineering and Management, 125(4), pp. 285-291. ISSN 0733-9364

Abstract

A major part of the building control system in any country has to do with quality assurance (QA) of building the process and the products. As in many other countries, the government of the Hong Kong Special Administration Region delegates part of its statutory role to statutory agents to deal with the QA function. As a case study in the context of the Hong Kong construction industry, the relationship between QA and the role of statutory agents is investigated. An authorized person (AP), normally an architect, is the statutory agent as an integral part of the property development control system in Hong Kong. Although AP's statutory roles have already been recognized, their formal roles in respect of QA have never been studied. This paper, being supported by a research project carried out in 1997, presents the result of a study on the relationship between the QA system and the AP practice. The research revealed that in the AP's professional practice most of them have a basic concept and awareness of QA. Their checklists to run projects are similar to a QA manual. To discharge their statutory duties APs are already performing most of the QA standards similar to the ISO 9001 requirements. This paper concludes that the ISO 9000 requirements could be an extra administrative burden to a statutory agent.

Item Type: Article
Index terms: authorized person, Hong Kong, case study, construction industry, property development, architect, quality assurance, ISO, building control, agent, duty, professional practice, control system
Subjects: Geography, health safety and environment, monitoring and control, professional development, economic development, industry analysis, quality assurance, sociology, practitioner, profession, contractual role, data collection methods, standards development
Topics: Contract Administration, Quality Management, Urban Studies, Roles and Professions, Stakeholder Management, Information Management, Research Practice, Geographical Context, Health and Safety, Business Strategy
Descriptive scope: 4 PCTE

N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here