Construction contractors' claim process framework

The management of construction claims is the greatest challenge that is facing contractors in today's vacillating business environment. Construction projects are becoming increasingly susceptible to a variety of factors that give rise to time extension and cost recovery. Although the construction business environment has moved toward partnering arrangements in recent years, the number of contractual difficulties continue to rise. Thus, the construction industry needs to develop methodologies for construction claim management that should overcome their current problems. While some practitioners have been using some kind of a procedure for claim management process framework measuring tool, a written exposition of such an instrument is not widely available in the literature. This paper presents the principles that underly construction claim process and gives a generic framework that aims at facilitating measurement of construction claim process as one of the strategies for improving construction business processes. It also presents a survey of Malawian construction contractors' performance on the construction claim process framework. The results show a low awareness of such a construction claim process-measuring instrument.