Using benchmarks and metrics to evaluate project delivery of environmental restoration programs

The United States is in the middle of a large environmental restoration effort that is hampered by a lack of knowledge on how to measure the performance of the project delivery process. This study evaluates one environmental restoration program's ability to deliver projects: the Environmental Management Program (EMP), a federally sponsored program managed by the U.S. Army Corps of Engineers. Project performance metrics are compiled and used to measure two types of program improvements made in project delivery: trend improvements over time, and the ability to reach established benchmarks. The benchmarks come from both agency guidance and construction industry benchmarks. The metrics measure the program's ability to accurately estimate the required resources (time and money) to accomplish the project, estimate the cost to operate and maintain the project, and meet the customers' design requirements. To build the metrics, estimates from the project planning documents are compared against the actual results. Currently, the Corps of Engineers has established some benchmarks and does evaluate projects for design success, but the benchmarks do not include all aspects of project delivery and are not universally applied. Analysis of the metrics shows that the Corps has made improvements in the delivery of projects, but some major components of the process should be improved. Establishing benchmarks would provide the Corps with information to improve the project delivery of the EMP and other environmental restoration programs across the country. This study provides an example of applying business principles to a governmental program.