Chin, K S and Choi, T W (2003) Construction in Hong Kong: Success factors for iso9000 implementation. Journal of Construction Engineering and Management, 129(6), pp. 599-609. ISSN 0733-9364
Abstract
This paper examines the success factors for the implementation of ISO9000 in the Hong Kong construction industry. The critical factors for construction contractors to successfully implement ISO9000 were identified. An analytic hierarchy process model was then developed to determine the relative importance among those factors, The findings showed that the top management commitment is the most critical factor for the successful ISO9000 implementation, whilst the common goal, teamworking, education and training, and the cultural changes are also the important factors.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Hong Kong; quality control; standards |
| Index terms: | commitment, success factor, relative importance, construction contractor, cultural change, top management, critical factor, Hong Kong, construction industry, implementation, quality control, education and training |
| Subjects: | psychology, contractual arrangements, project delivery, health monitoring assessment and metrics, risk assessment, practitioner, professional education, sociology, industry analysis, management, Geography |
| Topics: | Organizational Design, Education, Quality Management, Roles and Professions, Risk Management, Procurement, Health and Safety, Geographical Context, Research Practice |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here