Eldin, N and Hikle, V (2003) Pilot study of quality function deployment in construction projects. Journal of Construction Engineering and Management, 129(3), pp. 314-329. ISSN 0733-9364
Abstract
Quality function deployment (QFD) is a process that has been used for managing the development of new manufactured products. In this process, both spoken and unspoken needs of the customers are determined, prioritized, and translated to design parameters. Such design parameters are assigned specific target values and are frequently checked against customers' needs throughout the development cycle to ensure customers' satisfaction with the end product. This paper describes a pilot study in which QFD was implemented in a design-construction project. The project scope involved the preparation of a conceptual design for a modern large-size classroom for college students. The design was intended to become a model for the university's future classrooms. The study proved that QFD could be successfully adopted in engineering- construction projects. However, the study identified a number of implementation challenges. In addition, more applications are necessary to take the process throughout the full project delivery cycle, as the pilot study involved only the preliminary engineering and conceptual design phase.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | conceptual design; project management; quality control |
| Index terms: | satisfaction, college student, project delivery, design parameter, quality function deployment, classroom, construction project, project management, conceptual design, project scope, implementation, quality control |
| Subjects: | project delivery, project management theory and practice, scope management, construction type, quality assurance, design constraints, production management, sociology, design practice, contractual arrangements |
| Topics: | Construction Technology, Quality Management, Stakeholder Management, Design Practice, Procurement, Project Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here