Watson, P and Davis, R (2002) The application of the European foundation for quality management excellence model. In: Greenwood, D (ed.) Proceedings of 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK.
Abstract
A case study related to the deployment of the European Foundation for Quality Management Excellence Model. The focus is upon the established methodological approach rather than the confidential results of the adopted process. However, the method deployed provides a valid and reliable approach for other construction-related schools so that they too can obtain the benefits of EFQM Excellence Model implementation. Incorporated within the text shall be the most appropriate ways of conducting the self-assessment exercise. Thus, the full advantages of such an analytical approach can be obtained.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | total quality management team; continuous improvement; self-assessment |
| Index terms: | quality management, implementation, total quality management, case study, exercise, continuous improvement |
| Subjects: | quality assurance, performance measurement, contractual arrangements, evaluation methods, health behaviours and lifestyles, data collection methods |
| Topics: | Procurement, Research Practice, Health and Safety, Quality Management |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here