Kazaz, A and Birgonul, M T (2005) Determination of quality level in mass housing projects in Turkey. Journal of Construction Engineering and Management, 131(2), pp. 195-202. ISSN 0733-9364
Abstract
In Turkey, achievement of acceptable levels of quality in the construction sector has long been a problem. Great expenditures of time, money, and resources are wasted each year due to inefficient or nonexistent quality levels prevailing in the industry. The situation is even worse in the case of mass housing projects addressing to low and middle income groups. It is the purpose of this paper to identify the type of deviations resulting in rework in mass housing projects, since construction firms can only increase their profit margins by paying more attention to the deviation types. More importantly, firms can improve their images in the sector and thus, can take new projects. To achieve the objective mentioned above, data have been derived from 400 cases by means of a questionnaire containing 108 questions, and results of this survey were evaluated by several statistical techniques. It is concluded that households are not completely satisfied from the quality of products and/or services delivered within their housing units. In future studies, the causes and costs of the rework should be researched for better understanding the results together with the remedial measures being implemented.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | housing; project management; quality control; Turkey |
| Index terms: | rework, construction firm, survey, profit, questionnaire, middle-income group, construction sector, housing, mass housing project, Turkey, deviation, household, quality control, future study, project management |
| Subjects: | demography, industry analysis, economic development, project management theory and practice, Geography, operations management, project delivery, financial and cost management, economic analysis, organization, research design and methodology, data collection methods, construction type |
| Topics: | Construction Technology, Cost Management, Business Strategy, Research Practice, Project Management, Geographical Context, Urban Studies, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here