Boes, H and Holmen, E (2003) Changing supplier-customer interfaces in design-construct contracts? In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.
Abstract
It is often proposed that by bridging the gap which so far has been common between design and construction, productivity and innovation can be increased. Therefore, experimentation with innovative, integrated contract forms has been carried out. In such contracts, the focus is on changing the interfaces between clients and contractors; however, they also open up for the possibility of changing interfaces between contractors and their suppliers. With the framework by Araujo et al. (1999) regarding supplier interfaces as the point of departure, we investigate the changes in supplier-customer interfaces between manufacturers of prefabricated concrete elements and their customers in the Netherlands. We identify three types of interface profiles: traditional, innovative and balanced, and we suggest that suppliers may benefit from continuously monitoring and purposeful managing their customer interface profile.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | Dutch policy; integrated contracts; relationships; procurement; strategy |
| Index terms: | manufacturer, experiment, strategy, Netherlands, productivity, design and construction, integrated contract, monitoring |
| Subjects: | management, Geography, contractual arrangements, data collection methods, practitioner, control systems |
| Topics: | Site Management, Business Strategy, Geographical Context, Research Practice, Roles and Professions, Procurement |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here