Multiperspective approach to exploring comprehensive cause factors for interface issues

The severity of interface issues and the necessity of interface management (IM) have not received adequate recognition from both industry and academia. The understanding of interface issues is still insufficient and the proposed or employed measures are unilateral, which result in unsatisfactory IM performance in construction projects. After establishing IM's importance in the construction industry, this paper presents a multiperspective approach that systematically explores comprehensive cause factors for various interface issues. From six interrelated perspectives, namely people/participants, methods/processes, resources, documentation, project management, and environment, hierarchical cause factors are identified and presented in a structured way. These cause factors are further converted into a series of interface management and control elements that allow for the development of an object data model and a systematic model-based IM strategy dealing with all interface issues. The multiperspective approach outperforms other research methods that analyze selected interface issues in a loose and isolated way. The findings contribute a holistic view of what causes interface issues as well as provide a solid theoretical basis for practitioners and researchers to seek all-around IM solutions.