Laan, A; Voordijk, H and Kolkman, S (2003) Measuring the added value of it in construction firms. In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.
Abstract
The added value of information technology (IT) varies widely along firms. The objective of this paper is to analyse the underlying factors that enlarge or reduce the added value of information systems and IT-applications in construction firms. By applying the process-oriented approach of Tallon et al.. (2000) the value of these information systems on the process-level is assessed. Information systems and IT-applications create value for an organization by improving individual business processes, or linkages between processes, or both in terms of Porters' value chain (Porter and Millar, 1985). Determining the IT-value in a structured and meaningful way requires an operational description of what IT is in those critical value activities. For this analysis, the concept of the IT-based infrastructure of Renkema (2000) is used. By applying the IS Assessment and Contingency Theory of Myers et al.. (1998) critical success factors for the alignment of IT and business processes are shown. In order to verify our expectations, an empirical research was conducted by a multiple case study of five firms in civil engineering and housing and real estate.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | alignment; it business value; information technology |
| Index terms: | case study, added value, linkage, information technology, real estate, critical success factor, contingency theory, information system, housing, value chain, construction firm |
| Subjects: | real estate economics, business, control systems, economic analysis, organization, information systems, construction type, sociology, value chain strategy, data collection methods, computing systems |
| Topics: | Urban Studies, Business Strategy, Organizational Design, Project Management, Digital Applications, Construction Technology, Research Practice, Supply Chain Management |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here