Skibniewski, M J and Ghosh, S (2009) Determination of key performance indicators with enterprise resource planning systems in engineering construction firms. Journal of Construction Engineering and Management, 135(10), pp. 965-978. ISSN 0733-9364
Abstract
The study focuses on developing a unified approach to define information specificities for key performance indicators (KPIs). Borrowing from the time-system theory, the paper defines different types of KPI and identifies that a KPI has two dimensions-knowledge specificity and time specificity. Different approaches are presented to analyze knowledge and time sensitivities. This paper addresses a key question related to enterprise resource planning (ERP) systems applications in the engineering construction industry: what are the areas of business processes within the engineering construction industry where ERP cannot be used to collect KPIs related to business processes? The writers review empirical and specialized processes within the construction industry to identify business processes not covered by existing ERP systems. A survey focused on qualitative aspects of ERP systems implementation in engineering construction firms was conducted among ERP-enablers in the construction industry and provided a basis for the presented case study. Data collected are from major engineering and construction firms in the United States and therefore the results are relevant for researchers and industry practitioners concerned with application of enterprise management systems in the respective firms.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | construction management; information management; information technology |
| Index terms: | practitioner, information technology, United States, management system, construction firm, survey, construction industry, implementation, dimension, enterprise resource planning, case study, key performance indicator |
| Subjects: | industry analysis, computer science, Geography, management, health monitoring assessment and metrics, project delivery, contractual arrangements, computing systems, practitioner, organization, data collection methods |
| Topics: | Digital Applications, Organizational Design, Business Strategy, Health and Safety, Geographical Context, Project Management, Research Practice, Information Management, Roles and Professions, Procurement |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here