Soetanto, R; Dainty, A R J; Price, A D F and Glass, J (2003) Utilizing socio-technical systems design principles to implement new ICT systems. In: Greenwood, D J (ed.) Proceedings of 19th Annual ARCOM Conference, 3-5 September 2003, Brighton, UK.
Abstract
The optimum joint design of social and technical systems (socio-technical systems) is a pre-requisite for successful implementation of technological innovation in organizations, which is ultimately pivotal for competitive performance. Literature suggests a lack of consideration towards socio-technical systems design in the implementation of new Information and Communication Technology (ICT) systems. This results in system failure or less than optimum systems and organization performance. This paper attempts to address this gap by proposing a methodology based on socio-technical systems design principles to guide ICT managers in implementing new ICT systems within construction organizations. Essential features of this methodology include proactively involving the user in the design process and involving them in design decisions. Appropriate use of this methodology should secure user support and commitment, which should ultimately help to reduce resistance to change, enhance user acceptance and organizational competitiveness.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | construction organizations; ICT systems implementation; socio-technical systems; user participation |
| Index terms: | user participation, commitment, design principle, construction organization, manager, information and communication technology, design process, implementation, design decision, methodology, socio-technical system, competitiveness, technological innovation |
| Subjects: | computing systems, practitioner, design methods, organization, participation process, innovation and technology management, contractual arrangements, psychology, theoretical framing, design practice, research methods, market analysis |
| Topics: | Business Strategy, Research Practice, Engineering Principles, Stakeholder Management, Roles and Professions, Procurement, Design Practice, Digital Applications, Organizational Design |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here