Chandra, V; Loosemore, M and McGeorge, D (2004) Cultural learning in the hospital sector: An investigation of the briefing process in strategic facilities management. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.
Abstract
Facilities Management is an emerging field of study that is characterised by calls for a stronger strategic role. This new positioning of the Facilities Management profession requires an ability to learn about a customer's business at a cultural level. To this end, this paper uses Nonaka's theory of Knowledge Creation to explore cultural learning during the briefing process of a hospital project. Using this model, the briefing process is portrayed as cyclical one where actors converge upon shared meaning. This is in contrast to traditional linear models of the briefing process. The paper concludes with a methodology to explore cultural learning in the health sector based on Laukkanen's Comparative Causal Mapping.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | hospital briefing; cultural learning; facilities management; hospital; knowledge creation |
| Index terms: | profession, methodology, investigation, facilities management, briefing, knowledge creation, causal mapping, meaning |
| Subjects: | knowledge management, data collection methods, institututions, scope management, sociology, systems engineering, research methods, management |
| Topics: | Business Strategy, Information Management, Engineering Principles, Project Management, Research Practice, Roles and Professions |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here