Heng, H K S; Loosemore, M and McGeorge, W D (2004) Exploring the brokerage potential of facilities manager in hospitals. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.
Abstract
Facilities management is about integrating knowledge from different functional groups to support the core business of an organisation. The research described in this paper explores the proposition that Facilities Managers should act as information brokers in hospital organisations. Using a case study approach, it presents a social network analysis of a group of non-clinical support services within a Sydney Metropolitan hospital. The relative position of the facilities manager within the social network is highlighted in relation to different functional departments. The results indicate that the facilities manager was positioned strategically within the communication network structure which facilitates identification of inter-disciplinary opportunities between diverse support functions. It is concluded that there is significant potential for Facilities Managers to perform an important brokerage role between different functional departments in hospital organisations.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | brokerage; communication; facilities management; hospitals; networks analysis |
| Index terms: | facilities management, facilities manager, social network, social network analysis, communication network, case study, core busines, broker |
| Subjects: | sociology, networking, research methods, management, business, data collection methods, profession, practitioner |
| Topics: | Research Practice, Business Strategy, Roles and Professions, Digital Applications, Organizational Design |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here