Kaluarachchi, Y and Jones, K (2004) Improving the delivery of social housing in UK- using the Amphion initiative as a case study. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.
Abstract
Amphion Consortium was formed with the membership of 50 Registered Social Landlords (RSLs) as an initiative in implementing the Egan agenda (1998) which championed the use of Key performance indicators (KPI's) and the setting of benchmarks as the mechanism for achieving radical change in the construction industry. This project used this opportunity to develop, monitor and record the performance of 15 housing development projects which accounts for approximately 300 house units. Relevant KPIs, benchmarks, a data collection and site monitoring system were developed. A range of questionnaires were developed and data collection was executed in three stages which closely mirrored the construction project phases. Detailed interviews with key project personnel, examination of site meeting notes and general feed back reviews were undertaken to identify good and bad practices associated with each project. The turbulent path followed by Amphion and their contractors illustrate how the strategic roles played by key players in the housing industry have a substantial effect on the construction process. Communication, co-ordination and long term partnering which lead to continuous improvement of services and products emerge as some of the key drivers for the successful delivery of quality social housing which meet both the time and cost targets.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | affordable housing; Amphion; benchmarking; key performance indicators; social housing |
| Index terms: | housing development, continuous improvement, key performance indicator, case study, landlord, partnering, personnel, interview, consortium, housing, benchmarking, social housing, construction industry, questionnaire, affordable housing, construction process, monitoring, construction project |
| Subjects: | control systems, data collection methods, construction type, project delivery, production management, management, performance measurement, industry analysis, building construction, sociology, partnership management, housing and residential development |
| Topics: | Site Management, Quality Management, Human Resources, Urban Studies, Construction Technology, Stakeholder Management, Research Practice, Project Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here