Liyanage, C L and Egbu, C O (2004) Development of a performance management framework for facilities management in the control of infections: An outline of methodology. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.
Abstract
The paper is based on an on-going PhD research project, which is aimed at developing a conceptual framework for managing the performance in for facilities management services in the control of Healthcare Associated Infections (HAI). First, this paper argues the need for a performance management framework (PMF), providing a review of Scottish guidelines, which were written to probe the need of a performance management framework in controlling HAI, as an evidence-base. The crux of the paper is to present the methodological framework used to achieve the aims and the objectives of the research project. The methodology being employed for the study is a combination of quantitative and qualitative approach. However, the study attempts to relate the ultimate aim of the project, which is the proposed PMF, to the national framework in order to avoid any duplication. The implementation of a successful PMF needs careful consideration of a host of challenges which impinge on staff and process performances. The main challenges, in view of this particular study, include segregation of clinical and non-clinical practices, cultural issues, deficiency of resources and lack of evidence based standards. These challenges could be overcome, by better integration, raising the awareness of an importance of open culture, developing resource plans and deriving standards through surveillance and research.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | facilities management; healthcare associated infections; infection control; performance management framework |
| Index terms: | evidence, methodology, integration, process performance, performance management framework, surveillance, implementation, conceptual framework, facilities management, facilities management services, qualitative approach |
| Subjects: | evaluation and assessment methods, contractual arrangements, management, theoretical framing, performance measurement, monitoring and control systems, research methods, performance management, service delivery, organizational analysis |
| Topics: | Procurement, Governance, Business Strategy, Research Practice, Project Management, Organizational Design, Quality Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here