Cavalcante, C A V; Alencar, M H and Lopes, R S (2017) Multicriteria model to support maintenance planning in residential complexes under warranty. Journal of Construction Engineering and Management, 143(4): 04016110, ISSN 0733-9364
Abstract
Building-maintenance decisions are a challenge for most builders. When builders finish construction, there is a guarantee period during which maintenance is their responsibility. These decisions have an effect that go beyond the financial aspects of maintenance costs, because failures during the warranty period are reflected in customer satisfaction and may have an effect on future sales. Thus, maintenance strategies should be devised with a focus on how to best deploy them to optimize both savings and occupant satisfaction. For this purpose, the present paper proposes a multicriteria model based on the delay-time concept to provide the builder with a quantitative tool to support the definition of a maintenance-inspection policy. An illustration of the application of the model is demonstrated, providing good results that support the decision maker in setting a better inspection policy.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | building maintenance; contracting; delay-time inspection; multicriteria decision making |
| Index terms: | building maintenance, guarantee, builder, strategy, decision-making, inspection, savings, customer satisfaction, occupant satisfaction, warranty, maintenance cost |
| Subjects: | economic analysis, practitioner, user-centered design, construction type, quality assurance, decision analysis, service delivery, management, financial management, contract structure, performance measurement |
| Topics: | Design Practice, Quality Management, Stakeholder Management, Roles and Professions, Risk Management, Procurement, Construction Technology, Business Strategy |
| Descriptive scope: | 2 PC |
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